Preparing for Your First Appointment
Knowing what to expect before your first visit can help you feel prepared and focused on recovery. At Apex Physiotherapy and Health Clinic, we aim to make each step of care clear and straightforward. You’ll find helpful guidance to prepare for your visit, navigate insurance, and refer friends or family in Abbotsford, BC and Surrey, BC who may benefit from care.
Your first visit at Apex Physiotherapy and Health Clinic begins with a detailed assessment. This session allows your clinician to understand your concerns, review relevant health history, and identify movement patterns that may be contributing to symptoms. Clear information helps ensure your care plan stays focused and appropriate.
Before arriving, patients are encouraged to complete any intake forms provided by the clinic. These forms gather details about your health history, current symptoms, and treatment goals. Completing them in advance allows more time during your appointment for assessment and discussion.
Patients should wear comfortable clothing that allows movement and bring any relevant medical reports, imaging results, or referral letters if available. If you have questions before your appointment, the clinic team is happy to help clarify what to expect.
Insurance Info
Coverage and Direct Billing
Apex Physiotherapy and Health Clinic works with many extended health benefit providers. Direct billing may be available for most major insurance companies, helping reduce out-of-pocket costs at the time of your visit.
Physiotherapy and massage therapy coverage varies between plans. Some policies cover a portion of each visit, while others require payment at the appointment with reimbursement afterward. Our administrative team can help confirm coverage details and explain how billing works for your plan.
Apex Physiotherapy and Health Clinic also accepts ICBC and WorkSafeBC claims when applicable. Required claim information should be provided before or at your first visit so care and billing can proceed smoothly. If you are unsure about coverage, staff can assist with verification and guide you through next steps.
We partner with a variety of insurance providers so you can focus on your recovery, not the paperwork:
- Alberta Blue Cross
- Canada Life and Canada Life-PSHCP
- Chambers of Commerce
- Claim Secure ( Telus)
- Coughlin Associates (Telus)
- Cowan (Telus)
- D.A Townley
- Desjardins (Telus)
- Empire Life
- Equitable Life Of Canada (Telus)
- Great West Life (Telus)
- Green Shield (Telus)
- Group Health (Telus)
- Group Source (Telus)
- IA Financial Group (Telus)
- Johnston Groups (Telus)
- Manulife (Telus)
- Maximum Benefits (Telus)
- Medavie Blue Cross
- NexgenRX
- Cooperators
- Pacific Blue Cross
- People corporation (Telus)
- RCMP
- RWAM Insurance (Telus)
- SSQ Financial
- Sunlife
- Telus Adjudicare (Telus)
ICBC Claims
WorkSafeBC Claims
MSP
Payment Options
Refer A Friend
Helping Others Access Care
Many patients come to Apex Physiotherapy and Health Clinic through personal recommendations. If a friend, family member, or colleague is experiencing pain, injury, or movement limitations, referring them to physiotherapy or massage therapy can help them take the first step toward improvement.
Referrals don’t require a doctor’s note. Simply encourage them to contact the clinic directly or book online. Letting them know what to expect can make starting care feel more approachable. Supporting others in accessing care also helps strengthen health and movement within the community in Abbotsford, BC and Surrey, BC.
Take the Next Step
If you have questions about appointments, insurance, or referrals, the team at Apex Physiotherapy and Health Clinic is ready to help. Contact the clinic to confirm details or book your visit and begin your care with clear guidance and professional support.
Your Next Steps…
- Request An Appointment
- Receive A Custom Treatment Plan
- Work Hard and Progress In Your Recovery
- Recover & Enjoy Life Pain-Free
